Dispatcher Who Hung Up On Dying Teen Jaydon Chavez-Silver Resigns
An Albuquerque Fire Department dispatcher under investigation for allegedly hanging up on a 911 caller seeking help as her friend was dying from a gunshot wound has resigned, a fire official said.
Via NBC News:
“Driver Matthew Sanchez tendered his resignation of employment from the Albuquerque Fire Department effective immediately,” on Tuesday night, fire department Chief Administrative Officer Rob Perry said in a statement.
Sanchez, who had been with the fire department for 10 years and had been a dispatcher for the last 3 years and 5 months, allegedly told a distraught woman tending to a 17-year-old who was shot on June 26, “OK, you know what, ma’am? You can deal with yourself, I’m not going to deal with this, OK?” shortly before the line disconnects.
Sanchez made the comment after appearing to get frustrated after he asked the caller whether the gunshot victim, 17-year-old Jaydon Chavez-Silver, was breathing, and after the caller reacted with foul language.
Chavez-Silver was later pronounced dead at a hospital.
The dispatcher’s handling of the call has raised questions about how Sanchez allegedly could have turned the caller away, and whether he is believed to have handled other calls improperly. The Albuquerque Fire Department is investigating, a spokesperson said Tuesday.
Chris Carver, an operations director for the National Emergency Number Association, an organization “focused on 911 policy, technology, operations, and education issues” said Wednesday hiring the right people can sometimes be more important than training.
“They need to be professional at all times, detail-oriented, be able to handle stressful situations … It isn’t something everyone can do,” Carver said. “It’s a very specific set of skills that can be hard to find.”
Dispatchers frequently, if not constantly, have to handle difficult situations, and it’s critical to not become emotionally involved in what’s happening on the other end, Carver said.
“You have to be the one to provide assistance in a calm, cool and professional way,” Carver said. “There’s no situation where it’s not okay to realize just what’s at stake,” Carver said.
“They could be having the worst moment of their lives,” Carver said, reflecting on difficult emergency situations during his time as a dispatcher. “If I didn’t do it right, it could be worse.”
911 is a big joke!!!!!!!