The fancy Ritz-Carlton in Naples rolled out the welcome mat for a British family, The Morgans, who wished to not be served by “people of color” or workers with “foreign accents.” (Foreign from what?) Instead of politely saying, “My good man, keep your racist behind at home,” The Florida luxury hotel went along with a “The customer is always
white, right policy. Now a Hatian-American employee is saying, “F*ck you, pay me!”
According to the allegations, the Morgan family’s preferences for palefaces was noted in the computer system. When the Morgan family went to dinner in the hotel, where Wadner Tranchant is a restaurant captain, his bosses prevented him from sullying the racist clan’s experience by having some darky give them cooties. This upset Tranchant who is now suing the hotel for more than $75k in damages.
Rates at the Naples hotel during the peak winter weeks that the British family visited start at $600 a night for the smallest room and climb to $1,900 for a suite or $5,000 a night for the presidential suite. Other times of year rates can start around $230 a night.
For that price, the hotel prides itself in knowing what guests want. Everything from the way guests like their eggs cooked, or the type of newspaper they read is entered into the chain’s computer system. If a Ritz guest likes to have chilled San Pellegrino in the room, that will be noted in the system and the sparkling water will be there for waiting upon their next stay at any Ritz hotel.
When the guest told the hotel about his racial preferences, that too was allegedly entered into the hotel’s computer system at the direction of the hotel’s managing director and vice president Edward V. Staros, according to court documents.
The note said “as per Mr. Staros this couple is very very prejudice and do like like ppl of color or foreign accents.”
On March 12, 2010, the family came for dinner at the hotel’s Grill Restaurant. Tranchant was working there but was prevented by immediate supervisors that night from serving the family dinner, the suit says.
Tranchant said in the suit that he “was humiliated, embarrassed, frightened, intimidated, subject to undeserved shame and suffered severe emotional distress.” Tranchant says in his suit that he has sought medical and psychological treatment. He declined to comment.
Suddenly clued into the fact that this is a PR nightmare, the Ritz-Carlton has now banned the Morgans from staying at any of their properties. As for Tranchant, aside from taking the chance to spit in their food, would you want to serve this family? Discuss.