Nastiness is far too common these days. There’s the woman who works in the cafeteria at your job who routinely rolls her eyes when you ask politely for extra napkins. The co-worker who hasn’t spoken a word to you since you got a promotion that he was hoping to covet. The neighbor who doesn’t seem to be able to get past the time you sent his pizza delivery back to the shop when the driver rang your doorbell by mistake. However, you may be able to soften even some of the most abrasive personalities by a little bit of kindness and a bit more savvy. Check out our tips for diffusing touchy situations with less-than-kind folks and perhaps you’ll find your days going by a little smoother.
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